Margaret

Managing Director

My early background is working in Sales & Accounts. Taking over 18 years' experience in a previous job, I decided to set up my own Bookkeeping and Payroll service. Developing my client base and working for RefTech on a part-time basis very quickly developed into a full time role and I became finance director.

My skill set helped improve the performance of RefTech and I agreed to become managing director in 2011.

I wear my heart on my sleeve and I am very much a people person with the ethos, of 'my door is always open'.

I enjoy listening to music and love to watch a good drama series. I am the proud owner of 5 Shih Tzu's and I am partial to a Chambord or Dissorano over ice. I did partake in a Segway experience once, but 2 knee operations later I think it is better for me to keep my feet firmly on the ground. It is a shame as I would love to try skiing but it's probably not the wisest of ideas!

Simon

Chief Ideas Officer

I have been working with data and computer systems longer than I care to remember. For me, IT has always been a combination of computer networking and system/application development.

Over the years, amongst other things, I have taught computer networking for systems staff managing networks with over 10,000 users and written complex data collection, management and analysis systems that have managed data for literally millions of event delegates.

I have been the technical inspiration for RefTech since I started the company and have been responsible for devising the online systems used by the IMEX team since they started planning the first IMEX Frankfurt in 2001. In that role I have been largely responsible for ensuring that IMEX has the most technologically sophisticated online systems in the exhibition market whilst maintaining the focus on the user experience.

I believe that technology is there to serve a purpose and should never be used just for the sake of it. My business background and wealth of experience in most aspects of systems and user interface design means that I have an unusually pragmatic perspective on technology. This attitude has led to me writing regularly on the subject of technology in the events industry and my column 'The Voice of Reason' in Conference News has been running continuously since 2012.

Ken

Director

Although largely retired, I am still very actively involved in the day-to-day business. My background is in marketing and communications. I spent eleven years working in the marketing department of the UK car manufacturer eventually known as MG Rover and, by 1984, was responsible for special events (product launches, incentives and some aspects of exhibition activity). I left to become a freelance writer producing speeches for senior directors in a variety of industries, scripts for corporate video programmes and feature articles for titles ranging from The Times, the Guardian and the Daily Telegraph to trade journals such as Accountancy Age, Marketing and Meetings & Incentive Travel. I was also a visiting faculty member of the College of Marketing for two years and had two books published by Century Hutchinson.

I subsequently joined the specialist PR company Michael Rines Communications as managing director. The company grew in size and profitability but when the opportunity arose, I joined RefTech as a director. For many years I was an acknowledged authority on Internet security, e-commerce and website design and in that role was consulted by BBC World Service regularly and appeared on BBC Radio 4 and BBC television. I also conducted seminars in the UK, France and Russia.

I was also one of the key figures involved in forming the Tamworth based radio station, Centre fm which won the commercial radio licence in South East Staffordshire. I remained a director of the company until its acquisition by CN Group in 2001.

And to prove that I'm not finished yet, I was awarded a First Class Honours degree in History from the Open University in 2017 and I am now studying for an MA.

Penny

Sales & Operations Director

A self-confessed perfectionist who loves a challenge. With over 20 years experience in sales, finance and management and more recently marketing and social media I have a real can do attitude with a hands on approach.

Fuelled by decent coffee in the day and a good G&T by night doesn't go amiss.

Rachel

Projects Director

I've been in this industry for 95% of my working life – almost two decades!
I lead the helm of the largest (and debatably) the sprightliest department in the company.
They describe me as “Calm, methodical, thorough and logical”. “Leads by example and a great team motivator”
No bribes required - we've recruited well!

An unashamed steak, chocolate and street food enthusiast, consumed in any order though preferably all at once.
My favourite spots… in or on water, jumping on a plane or just sat in front a log burner with a glass of anything sparkling.

Rob

Account Director

I have worked for RefTech in the events industry since 2005, my working history includes Robotics & Automation, Flexible Conduit, Pneumatics and Gas Fires.

I am qualified in Engineering and Marketing.

Married with 2 kids, I was born in March 1965, the Chinese year of the snake and I am an Aries. I was a semi-professional footballer for around 10 years and represented Warwickshire at 800m, but now spend my spare time on a golf course.

Other hobbies include Kite Flying, being a geriatric for my youngest son's rock band Jayler and watching my eldest in musicals.

My bucket list includes a trip to Australia to co-inside with the boxing day test match in Melbourne and plenty of sightseeing whilst I'm there, going to watch the US Masters in Augusta, learning how to sail and to watch West Brom when they are back in the Premier League.

On my nights out my alcoholic tipple is lager and I enjoy Chinese, Thai, Italian and Indian food.

Ben

Account Manager

I have worked within the Events industry since 2013 and all of them with RefTech, I came from a banking background originally but I have also spent time in retail, but the events industry is best for its variety of clients and ever changing technology!

My passion in life other than my family is Mountain biking and the great outdoors.

My favourite drink is a good strong Espresso Coffee or a pint of Stout.

Sarah

Account Manager

I've spent my entire career in sales and even owned my own business before joining RefTech. The variety of clients and events at RefTech keeps my job exciting, as no two events are ever the same!

In my free time, I enjoy running, playing netball, and hiking, although balancing these activities with being a mom of two can be challenging.

My favourite drinks are either the first coffee of the day or a cold glass of white wine!

Zoe

Marketing Assistant

Since finishing University, I have worked in Retail, Merchandising, Automotive, Purchasing, Social Media, Ecommerce and Supply Chain. Finally, I have landed at RefTech!

I enjoy learning new things, and love to be my own worst critic!

Outside of work you will find me at dance where I have been a member since I was 3. If not, I'll be at the gym or with family and friends, out for brunch or trying something new and obscure (both myself and my family are adrenaline junkies and love to try weird and wacky things).

My favourite drink of choice is always a good cup of tea! or if we are talking alcoholic, I'm partial to a fruity cocktail.

Keith

Project Manager

I have been working in the travel and events industry for more than 25 years and have operated events across the globe.

In my earlier career I used to plan travel arrangements for the music industry amongst others, and followed that with a period of operating tours to sports events such as World Championships, Commonwealth Games and Olympics. More recently I planned events for the business world and Government clients, and worked on the Commonwealth Heads of Government Meeting in London.

Away from work I enjoy travelling, musical theatre, DIY and watching athletics, having been to 4 Olympic Games (Sydney, Athens, Beijing and London).

Alice

Project Manager/PA

I have worked in customer service most of my adult life along with some involvement in the events industry which I believe ultimately led me to RefTech. Being organised is of utmost importance to me as it means a sure clear road to success, whether this be at work or home!

Being a mom of 2 girls I am always up to date with most trends and the latest gadgets.

I am a lover of all things Marvel, Disney and a self proclaimed professional foodie, eating of course, not the cooking part.

Would it be an about me without mentioning my favourite drink?! Prosecco, glass or bottle, not fussy.

Leika

Project Manager

My journey in the events industry began during my university days, where I initially started as a banqueting waitress, working at fantastic venues all over London. Over time, my passion for creating memorable experiences led me to pursue a career in events and become an event coordinator, where I planned a variety of events from funerals to large conferences. The thrill of planning successful events ignited a broader interest in the various elements that contribute to their success, ultimately leading me to RefTech.

Outside the world of events, you'll often find me exploring new places with my dog or seeking out somewhere to enjoy a delicious, sweet treat!

Georgia

Project Manager

After graduating from university, I kicked off my full-time career as a project manager in the Telecommunications industry. I loved the fast pace of managing multiple projects and planning different sites. But, after two years, I felt I needed a new challenge, which is how I found my way to RefTech. Being a people person, the events industry was a perfect fit, and I am excited to be part of such an amazing team!

Outside of work, you will find me at the gym, walking my dogs or cozy at home with a good book!

Charles

Project Manager

With a career in hospitality spanning my entire adult life, for the last five years I focused on the role of Operations Manager. This diverse role has taught me the importance of organisation, communication and most importantly Coffee!

Having been involved in a multitude of events throughout my career, this has ultimately led me to RefTech.

Growing up in Sydney has left me with a love for spending sunny days by the sea, ideally with a pint of cider in hand.

Rachel

Project Support Assistant

I originally started work at RefTech back in 2014 in Projects but left during Covid. I went on to work in a local school before rejoining the RefTech team in 2023.

I enjoy running, long walks, weight training, good food and nights out (and being a mum to my 2 young children!).

Clare

PA to CIO and Mailing Fulfilment

I have been with RefTech for over 10 years; I have 2 roles, Mailing fulfilment and PA to Simon, Chief Ideas Officer, to whom I have been married for 12 years. We have 2 daughters and 3 cats that are called Mork, Mindy and Nanu.

I enjoy travelling (I call these holidays, but many of you know Simon doesn't do holidays as he never stops working) I like photography, sewing, music, comedy and binge watching NetFlix! My biggest obsession is playing Pokemon Go! (Yes, people still play Pokemon Go!).

There is always a great atmosphere at RefTech and everyone has a laugh, especially at one of Simon's jokes (unless you have heard it for the 5th time that day).

I enjoy most food and alcohol, I dislike gin, dark chocolate and grapefruit.

Chris

Senior Onsite Manager

After leaving Nottingham Polytechnic where I studied Mechanical Engineering, I joined Clearwater Communications making speaker support slides, then moved into video editing, as well as project roles on events. When Clearwater was bought out by The Connection I was selected to move over to The Connection where I further expanded my role in conference and event production, finding particular interest in audio visual. After the demise of The Connection, I went freelance for a year doing speaker support and audio visual work. Recruited by Picture It as Facilities Director I continued working in AV and production management as well as running the TV studio for a wide variety of projects including commercials and music videos. I was persuaded to leave Picture It and join RefTech in Sept 2006, where I am part of the Operations team.

I enjoy the travel opportunities that come with the job but I am equally happy at home with my wife, 2 sons and 4 cats.

My favourite drinks are a decent cup of tea (none of your fancy stuff!) or a cold Gin & Tonic.

Stephen

IT & ISO Manager / Senior Onsite Manager

I started at RefTech back in 2012 after working in the construction & shop fitting industry for over 15 years as a buyer and IT manager. I have spent millions of other people's money and prided myself in being able to get the right thing, to the right place, for the right price.

I have always been keen on information technology (IT), and technology and gadgets in general ever since my first ZX Spectrum back in the early 1980's. I'm currently learning my way around the Linux operating system. My role as an on-site manager is founded on technology and being able to get things working for our clients as well as supporting our clients on-site. I manage RefTech's IT infrastructure on a daily basis too.

As a child I always wanted to be a deep sea diver or a policeman and was all about the outdoors. Now grown up, I'm a keen scuba diver and instructor and have travelled far and wide to see the wonders of our world's oceans. But I think UK diving is amongst the best in the world (yes even with our visibility).

I enjoy Taekwondo, mountain biking and rock climbing, walking my 5 Shih Tzu's and rather enjoy a Hobgoblin or Doombar.

Ansar

Onsite Manager

If you asked me as a child what I wanted to be when I grew up, I would have said a Pilot or a Stuntman, but my first love was always computers. I kept taking my passion further and further which ultimately brought me into the events industry in 2002 and have been in registration since 2011. Now it's my second love.

When I am not travelling the globe delivering events, I enjoy Archery and creative writing, and have written a script for a horror movie I am planning to film at some point. I'm not much of a football fan but I love Formula 1 and Wrestling.

Chris

Operations Support / Co-ordinator

I have spent the last 15 years in community pharmacy, working in many places in and around the area, before that I have worked in sales for a large mobile network. I have done most things at some point in my life from baking goods for the local Co-op to cleaning jobs, always making sure I threw myself at the task 100% and looked constantly for ways to improve myself. This has led me here to this point in time where I hope to continue to apply that same mind set to my new career.

Outside of work being a Dad takes up most of my time (mostly doing homework). I also do enjoy a good ttrpg, gaming be that on pc or Xbox. I have 2 snakes and a cat for pets and always enjoy a good Ale when the mood takes me, most mornings however I am fuelled by a (very) large coffee.

Dean

Senior Application Developer

I joined the company in the summer of 2003, fresh out of school and looking for a challenge. The past few years have certainly not disappointed. I'm a tough critic of my own work and believe in producing high quality products and delivering exceptional service. I specialise in developing our desktop software and mobile applications.

Travel has played a major role in my life. I've been lucky enough to visit many countries, including a fair chunk of Europe and the USA.

I've developed a love for New Country and host a radio show with my lovely wife, Sheena, which can be heard in Central England, West Yorkshire and worldwide thanks to the internet.

I can usually be found drinking fruity cocktails, such as Pina coladas, I also love pretty much all food, especially East Asian cuisine - Thai pork curry anyone?

Richard

Senior Developer

I've worked as a web-developer for over 12 years, joining RefTech in 2012. Before breaking into the industry I was a barman/wine-waiter while I studied at university.

I enjoy photography, shooting, drama and horror films, most types of rock music, spending time with my family and tinkering with computers and IT in general.

My favourite drink is single malt whisky.

Mo

Senior Developer

I have worked as a web/software developer since 1999 and joined RefTech in early 2015 which was my first experience of the events industry.

My hobbies are mainly technology and gadget related but I also like to cook and dabble with DIY.

My favourite drink is Coffee.

Jason

Developer

I graduated from University in 2001 and have worked in the events industry since joining RefTech in 2005.

Before my move to a career in computer programming I was a draughtsperson, studying to become an architect.

My time outside of work is spent between my young daughter and renovating our home.

My drink of choice is coffee, without which I am largely unable to function.

Suzie

Finance Manager

My very first job after studying travel and tourism and languages at college was an Au Pair working in France. I loved the experience (and the vin rouge) but needed to come home and start a "proper job". I worked for several travel agents over the years including one which specialised in overseas weddings and honeymoons. My love of languages has helped me along the way while travelling for business and pleasure. My dream once retired, or after a lottery win (whichever comes soonest) will be to drive around Europe in a motorhome. Until then I will enjoy my role at RefTech. I discovered my love of credit control and figures completely by accident when I was seconded to the accounts department in a previous role. I love dealing with customers and playing my part in a great team. As it's often said money, makes the world go round.

My spare time is spent either watching a good film at the cinema, a theatre show or listening to live music. My favourite times are shared with friends and family, eating fabulous food and drinking great wine or cocktails. I love long walks in the country with my husband, clears the mind and good for the soul.

Maria

Finance & Sales Assistant

RefTech is my first as some people would call it ‘proper job’ (I worked in a chip shop before). I joined whilst studying Accounting, finance and business at college and thought what a great opportunity it would be for me to join such a wonderful business and it be my first step on the careers ladder. You will still catch me working in the chip shop occasionally as I am always there when they need a little extra help.

Outside of work you will find me playing football for my local team or on a golf course when the weather is decent.

My favourite food is a Chinese, but a good roast is closely second

Simon

Graphic Designer

I studied photography at Plymouth College of Art and Design. I've been working in the event industry since leaving college in 1986, and I've been working at RefTech since 2001.

Within the industry I've been an AV technician, event producer, creator of slides/speaker support material, website designer and graphic designer.

My hobbies include photography, watching films and walks in the countryside. I've also visited what some people may consider to be an excessive number of castles.

My favourite drink is coffee.

Jess, Missy, Gizmo, Pippa & Cleo

Meet the extended RefTech team members, introducing Jess, Missy, Gizmo, Pippa & Cleo. Jess has been part of the team since 2012, followed by Missy & Gizmo in 2014 and Pippa & Cleo in 2016.

They happily attend all meetings in the boardroom with our staff, clients and visitors with wagging tails, whilst keeping an eye out for the post person and general deliveries.

Jess: Favourite Past Time: Watching out of the Window, Favourite Colour: Red, Favourite Drink: Water, Favourite treat: Ready Salted Crisps

Missy: Favourite Past Time: Bossing around the others, Favourite Colour: Pink, Favourite Drink: Water: Favourite treat: DentaStix

Gizmo: Favourite Past Time: Playing fetch with his ball, Favourite Colour: Blue, Favourite Drink: water, Favourite treat: Beef Jumbone that he guards for hours.

Pippa: Favourite Past Time: Having her tummy rubbed. Favourite Colour: Neon Green, Favourite Drink: Water, Favourite treat: Biscuit Bones.

Cleo: Favourite Past Time: Relaxing on Peoples laps, Favourite Colour: Neon Green, Favourite Drink: Water, Favourite treat: Any or all treats and always tries to sneak a second.

They all like their walks, runs off the lead in the park and socialising with other dogs in their spare time, and a regular pamper at the salon. They also keep their owners Margaret & Stephen extremely busy.

They have asked us to say that all treats are welcome should you decide to visit.